Over 300 diverse technology suppliers & partners
Put intelligent virtual assistants to work, optimize the ability to search and find answers, hand off to human agents seamlessly, and cost-efficiently manage a contact center or help desk.
That can work with your current premise-based or cloud-based contact center infrastructure. Gaining flexibility and agility. In addition, you pay less for assets with peak- and low-demand loads.
Contact Center as a Service is a deployment model that enables companies to only purchase the technology they need and is commonly operated by a vendor to reduce IT, integration, and support costs.
CCaaS solutions are most commonly deployed as a cloud-based CX solution in contact centers, but in some instances, an on-premise CCaaS software solution is more ideal.
Unified communications as a Service is a cloud-delivered unified communications model that supports six communications functions: Enterprise telephony.
Meetings (audio/video/web conferencing) Unified messaging and Instant messaging. The provider delivers applications from a common platform and licenses the service for a monthly, recurring, subscription charge.
Special solutions for our Customers
We bring a wealth of experience to resolve some of the biggest challenges facing organizations
Transition Solutions
Traditional POTS lines are increasingly going end of life, resulting in increased costs, decreased service, and product withdrawals. Avoid becoming entangled in this complicated sunsetting process and upgrade your service with a cost-effective retrofit solution.
POTS transformation simplifies the complexity of moving voice and data services that traditionally require analog devices and dial tones. Built with regulatory compliance in mind, new POTS solutions provide a cost-effective and seamless transition that includes hardware, data and phone service in one low monthly rate.
Cloud fax supports sending and receiving faxes without the usual fax machines, phone lines, or on-premises digital fax server software. All fax communications are instead digitized and sent via the Internet Protocol (IP) network to the cloud before routing to the analog fax machines and fax-enabled printers connected to the telephone and IP networks or, indeed, to cloud-based fax recipients.
Cloud fax services allow enterprises to avoid on-premises telephony costs related to fax phone lines or IT costs to support the on-premises fax infrastructure.
Traditional phone lines can be costly, especially if your company has multiple unused lines or if you are regularly making international calls. Businesses also have to cover hardware and maintenance costs.
SIP trunking is generally charged on a per-channel basis, e.g. based on the maximum number of concurrent calls you expect to make. Some services provide flexible pricing, so you pay only for what you use (unmetered vs. metered).
Save time and money
At the most ambitious and basic level, our goal is to save our customers money and any long-term problems. There are multiple levers to pull in an organization to optimize the costs.
Organizations rely on our framework to support decision making because it provides an agnostic, evidence-based view of the issue being evaluated without the influences of opinion, politics, or bias.
We find ways to cut costs and support strategic initiatives
%
of procurement leaders believe they have the support of their organization’s leadership
%
of procurement leaders believe that their procurement function is highly effective
%
of procurement leaders having limited or no visibility beyond their tier 1 suppliers
Our process is by which Agencies and Organizations can analyze decisions on projects, to determine the best value for Costs and Intangibles. When completed, it will yield concrete results that can be used to develop reasonable conclusions.